Customer Support

• Email: info@riseswfl.com — best for billing, account, and privacy requests, since it gives us a written record.
• Phone: (239) 464-6950
• Hours: Monday–Friday, 9 a.m.–5 p.m. Eastern, excluding U.S. federal holidays.
• Response time: we reply to every message within one business day, usually sooner.

For billing questions, include the email address on the account and, if you have one, the invoice number from your receipt.

RiseSWFL connects you with independently owned local providers. We are not a contractor and don’t perform the work, so questions about a quote, appointment, warranty, or the quality of a job go to the provider you hired. We still want to know about a bad experience: tell us and we’ll review that provider’s standing with us.

To stop being contacted about a request, or to have your information deleted, email us with the address or phone number you used. Using RiseSWFL is always free for homeowners.

Payments are processed securely by Stripe. Receipts and invoices are emailed to the account’s billing contact, and each invoice includes a secure link to view it, pay it, or update the saved payment method. If you don’t recognize a charge on your statement, compare it with your emailed receipt or ask us.

If a charge looks wrong, contact us before disputing it with your bank. Most issues are fixed within a business day, and we’ll issue any refund or credit you’re owed directly.

• Featured-partner listings ($99/month): email us from the account’s email address at any time. Your listing stays live through the end of the period you’ve paid for, and you won’t be charged again.
• Rise growth-service plans: cancel with 30 days’ written notice, subject to any minimum term in your signed proposal or order (for example, the Founding Partner Program’s 90-day initial engagement).
• Lead buyers: stop receiving leads at any time. Leads already delivered are billed on your next monthly invoice.

We confirm every cancellation in writing.

The full policy is in our Terms of Service. In short: if we don’t approve your featured listing, the charge is refunded in full; lead buyers can request a credit for an invalid lead within 7 days of delivery; and we refund any duplicate or incorrect charge. Approved refunds go back to the original payment method and typically appear within 5–10 business days.

To access, correct, or delete your personal information, email us with “Privacy request” in the subject line. See our Privacy Policy for details, including how we verify requests.

If something on our websites isn’t working, a listing is inaccurate, or you believe you’ve found a security issue, email us with the page address and what you saw. Security reports are prioritized; please don’t access data that isn’t yours while investigating.